If you find that this is the case, you should contact a page administrator who can promote your access to gain all permissions.
In some cases, you may only have permission to post and not permission to analyze.
#FACEBOOK SESSION EXPIRED NOTIFICATION CONSTANTLY FULL#
You Don’t Have the Full Permissions from Your Page Administratorįinally, there are various permission levels and types for your Facebook profile. If it's not, try logging out of your Facebook profile and logging back in with the correct account. You should double-check to make sure the account that has the granted permissions is connected. The second reason why you may not be able to connect is that you’re already logged into Facebook but under a different account. You’re Logged in Under a Different Facebook Account Keep in mind that we do not use, store, or even fetch any of your personal data from your Facebook Profile. If you had already connected in Project 1 and when, while connecting Project 2 to, you select only (and deselect ), this will lead to disconnection of in Project 1. If you are an admin of several Pages, you need to choose all the pages that are or will be connected to all Semrush projects when connecting the account in one of your projects. For example, if you have two projects, and you are an admin of two different pages, you need to choose both pages when you set up campaigns in your projects. Make sure that you are allowing all of the permissions we ask for and you should be good to go. The first thing you need to do is to log into your Facebook profile (that has the required permissions), then navigate to your settings and look for business integrations. Once you’re in the business integrations section on your Facebook profile, revoke access for Semrush app then go back into your Social Media Poster and try connecting to your Facebook account again. Luckily this is a rather easy issue to solve. The first reason you may be having trouble with Facebook is that you haven't provided Semrush with all of the required permissions. You’re Not Providing all Required Permissions If you are having trouble connecting to your Facebook page to Social Media Poster there are usually four reasons why this is happening. You should now be able to publish content from Semrush. Return to Semrush and refresh the integrations that were previously not working. Next, click “Add people” to add your team members with relevant permissions. Click an Asset, then click on “Page access” in the window that appears. Within Meta Business Suite under “Business Assets”, you will see a list of all Assets that have been granted permission from others/clients. Having provided your partner ID to the client and refreshing your page to verify the assets have been received, assign team members to these assets. All permissions are encouraged for most agencies. Here, you will have the option to set appropriate permissions. You may then need to assign any relevant assets to include Facebook and/or Instagram. When adding a new partner, type the Partner business ID in the setup window. Next click “Add” then “Give a partner access to your assets”. Click the gear icon to take you to Settings.įrom Settings, click on “More Business Settings” and under “Users”, click on “Partners”. In the upper left, click the drop-down to find your company. You also may find this issue if you’re trying to post through Social Media Poster but there is an error asking to “Refresh” Facebook/Instagram without a “review account connection” message. If you are unable to allow all the permissions within Facebook you will need to be added as a Partner. This is particularly relevant to agencies working with clients. Meta Business Suite requires each asset to be shared with the ‘Partner’ that will be involved with a Facebook or Instagram account. The Facebook/Instagram account is inactive, checkpointed, or restrictedįacebook recommends signing into the Facebook/Instagram app and completing any actions the app requires to re-enable the account.
If you want to receive notifications when your connections are about to expire, go to Notifications section in the settings menu of the Social Media Poster. The dialogue will take you to the social network to log in and this will reconnect the profile to Semrush.
To refresh the connections, you need to log in to the Poster tool and refresh your connection there. Please note that all of your social media connections to the Social Media Poster require refreshing every 60 days before the connections will naturally expire. However, there are some particulars that can cause issues and should be kept in mind. In most cases configuring Social Media Poster goes seamlessly.